SME Relationship Officer Kibaha Branch NBC Bank

SME Relationship Officer Kibaha Branch NBC Bank

About NBC:

With a rich legacy spanning over five decades, NBC Bank is Tanzania’s pioneering financial institution. Our comprehensive suite of services includes retail, business, corporate and investment banking, as well as wealth management products.

Job Summary:

As a Relationship Officer for Small and Medium Enterprises (SMEs), you will play a vital role in acquiring and managing relationships with our valued business customers. Operating within the framework of NBC policies and procedures, your proactive and consultative approach will be instrumental in delivering holistic financial solutions tailored to meet our customers’ evolving needs.

Key Responsibilities:

Sales and Relationship Management (40%):

  • Achieve agreed-upon targets for client profitability through the identification, cultivation, and deepening of relationships with Small and Medium Business clients.
  • Conduct face-to-face meetings, fostering meaningful engagement and communication, while offering a diverse range of banking products and services.
  • Collaborate with product specialists to understand clients’ financial goals and needs, providing comprehensive and proactive financial solutions.
  • Maintain a robust pipeline of business opportunities and actively generate referrals to expand the portfolio of assets and liabilities.
  • Develop and execute a Customer Relationship Management Plan for top borrowing and non-borrowing clients, ensuring regular interaction and engagement.
  • Maintain accurate records of client interactions and call reports.

Customer Service (20%):

  • Uphold a high standard of customer experience by promptly addressing inquiries and concerns related to our products and services.
  • Responsively handle customer complaints, providing timely and effective solutions while keeping comprehensive records of all interactions.
  • Facilitate coordination with other departments within the bank to ensure seamless client relationship management.
  • Educate clients on the bank’s product offerings, services, and operational procedures.
  • Utilize client feedback to continually enhance product and service offerings.

Compliance and Risk Management (20%):

  • Demonstrate strict adherence to Know Your Customer (KYC), Anti-Money Laundering (AML), and Financial Sanctions policies.
  • Regularly review client portfolios, ensuring all required documentation is up to date and escalate any outstanding KYC requirements to the relevant authorities.
  • Oversee loan applications and legal documentation, taking responsibility for the accuracy and quality of all relevant paperwork.
  • Identify potential risk accounts and communicate appropriate risk mitigation strategies, conducting regular monitoring of client transactions.
  • Stay informed about industry developments, assessing potential risks and opportunities.

Team and Networking (10%):

  • Actively participate in daily branch and knowledge-sharing meetings.
  • Foster communication and information sharing with other departments such as Retail and Corporate Credit, Corporate Banking, and Retail Banking.
  • Engage in local events and community activities to build networks and foster business development.
  • Cultivate relationships with product specialists across various banking departments.
  • Provide constructive feedback for the performance reviews of cross-functional team members.

Self-Development (10%):

  • Adhere to and stay informed about all relevant policies, procedures, and circular updates within the bank.
  • Commit to continuous self-improvement by pursuing opportunities for professional development aligned with your career trajectory.
  • Complete all critical compliance training as mandated.

Other Duties:

  • Undertake any additional responsibilities as reasonably assigned.


Bachelor’s Degree or Advanced Diploma in Business, Commerce, or Management Studies.

Demonstrated experience in a similar environment.

Familiarity with digital tools and technology.

Capacity for enabling team success.

Openness to embracing and driving change.

Proficient operational administration skills.

Adequate product and/or service knowledge.

Strong orientation towards maintaining quality standards.


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